Terms & Conditions
Effective Date: 10/01/2025
Welcome to PetShopGoods.com (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website https://petshopgoods.com (the “Website”) and any products or services purchased through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website or services.
1. Use of the Website
1.1 Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to use this Website.
1.2 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
1.3 Prohibited Activities
You agree not to misuse the Website or its content. This includes:
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Engaging in any fraudulent or unlawful activity.
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Attempting to gain unauthorized access to the Website’s systems.
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Uploading viruses or malicious code.
2. Product Information & Orders
2.1 Product Descriptions
We aim to provide accurate and up-to-date product information. However, we do not warrant that product descriptions or other content are accurate, complete, or error-free.
2.2 Pricing
All prices are in U.S. dollars. Prices and availability are subject to change without notice. Applicable taxes and shipping charges will be added at checkout.
2.3 Order Acceptance
We reserve the right to refuse or cancel any order at our sole discretion. You will be notified promptly if your order is canceled or cannot be fulfilled.
3. Shipping & Delivery
We offer shipping within the United States and to select international locations. Shipping times and costs will be provided at checkout. Delays caused by carriers or customs are beyond our control.
4. Returns & Refunds
4.1 Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in original condition and packaging.
4.2 Non-Returnable Items
Certain items such as final sale products, perishable goods, or customized orders may not be eligible for return.
4.3 Return Process
To initiate a return, please visit our Contact Us page. Returns must be approved before they are sent back.
4.4 Refunds
Once your return is received and inspected, a refund will be processed to your original payment method within 7–10 business days. Shipping costs are non-refundable unless the return is due to our error.
5. Intellectual Property
All content on the Website—including text, graphics, logos, product images, and design—is the property of PetShopGoods.com or its licensors. Unauthorized use or reproduction is strictly prohibited.
6. Limitation of Liability
To the fullest extent permitted by law, PetShopGoods.com shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Website or products purchased, even if advised of the possibility.
7. Indemnification
You agree to indemnify and hold harmless PetShopGoods.com, its affiliates, employees, and agents from any claims, damages, or expenses resulting from your use of the Website or violation of these Terms.
8. Governing Law
These Terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of appropriate jurisdiction within the U.S.
9. Changes to Terms
We may update these Terms from time to time. Updates will be posted on this page and are effective immediately. Continued use of the Website after changes constitutes your agreement to the revised Terms.
10. Contact Us
If you have any questions about these Terms & Conditions, please reach out to us via our Contact Us page.
Last Updated: 10/01/2025